Customer Service at Its Best
My name is Dan Wallenhurst. I am the Director of Safety and Compliance at Echoing Hills Village in Ohio. Our organization was recently notified by a parent of one of our campers in our program for children with special needs that crypto was diagnosed by a hospital in Akron, Ohio. Because we have a surface water plant under the guidelines of the Ohio EPA, McCoy Labs was recommended to me by the Ohio EPA as a certified lab that could test for Crypto.
While this was relatively new to me, I reached out to your lab and connected to your team. They were extremely helpful with their ability to communicate important information and overnight sample containers to expedite the testing procedure. They even went as far as helping me track the overnight containers and gave a personal cell number to assist my travel to your Lexington location so I could deliver the samples personally. It was a pleasure to meet your team in person.
Your team communication skills are excellent with phone, text, email, and personal contact. You have very knowledgeable, professional people who take customer service to the next level at McCoy & McCoy Labs. Consider it an honor and privilege to have such a fine people on your team. Please take the liberty to share this correspondence with your organization.